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"Can't" is an invalid word.
Just using your example, these people COULD have paid for maintenance.
But, no, they didn't want to. So now they blame the results of their poor
decision on the software vendor.
They have options.
Upgrade the vendor package, at a premium price.
Replace the vendor package.
Sell their business to someone who knows more, they've milked the cash cow
dry. And hope they pass the due diligence portion of it.
Rob Berendt
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