Re: IBM Extended Hardware Support Question for iSeries

[Thomas Garvey <tgarvey@xxxxxxxxxx>]

clever, and elicits smiles because it's true.

On 11/1/2018 12:34 PM, Paul Nelson wrote:
> Heh. I see what you did there.
>
> Paul Nelson
> Cell 708-670-6978
> Office 409-267-4027
> nelsonp@xxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> DrFranken
> Sent: Thursday, November 01, 2018 12:31 PM
> To: Midrange Systems Technical Discussion
> Subject: Re: IBM Extended Hardware Support Question for iSeries
>
> In several cases we are aware of the software license said: "Use in
> perpetuity" AND without maintenance. The consequence was that they
> weren't going to get any support and so customer did so. They self
> maintained.
>
> Then a time came when it was discovered that some of the programs,
> usually a small subset, had neither source code nor observability.  In
> the mean time the software was acquired but an unINFORmed company that
> effectively change the license retroactivly.
>
> So now the customer contacts them and asks how to get the needed modules
> to move beyond V5R4. Said vendor says: "Pay the 15 years of back
> maintenance and you're good." Customer says: "I could buy the package
> NEW for less than half of that! Can I do that?" "Nope as you are already
> a customer, no."  So customer leaves IBM i and unINFORmed vendor loses
> another customer. Customer was willing to pay perhaps 2 or 3 years back
> maint and also guarantee 1 or 2 future years. However vendor demanded
> 100% but got 100% of nothing. Makes no sense sadly but I've seen it
> multiple times.
>
> Woldn't you hate to be that sales guy??
>
>           - Larry "DrFranken" Bolhuis
>
> www.Frankeni.com
> www.iDevCloud.com - Personal Development IBM i timeshare service.
> www.iInTheCloud.com - Commercial IBM i Cloud Hosting.
>
> On 11/1/2018 1:14 PM, Rob Berendt wrote:
> > "Can't" is an invalid word.
> >
> > Just using your example, these people COULD have paid for maintenance.
> > But, no, they didn't want to.  So now they blame the results of their poor
> > decision on the software vendor.
> > They have options.
> > Upgrade the vendor package, at a premium price.
> > Replace the vendor package.
> > Sell their business to someone who knows more, they've milked the cash cow
> > dry.  And hope they pass the due diligence portion of it.
> >
> >
> >
> > Rob Berendt