RE: Windows drive mapping to IFS; DNS Nope, IP address Yes -- MIDRANGE-L

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263 days to go

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dan
Sent: Thursday, April 12, 2018 1:14 PM
To: Midrange Systems Technical Discussion
Subject: Re: Windows drive mapping to IFS; DNS Nope, IP address Yes

Don';t ruin the bean counters' narrative, Paul! They're saving money,
dammit!

- Dan

On Thu, Apr 12, 2018 at 11:25 AM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:

<<Moving the service desk to India sure has saved this company a lot of
money.>>

I see tickets coming from the IT "Support Center" all the time related to
printer issues. I see the time stamps on the chats between India and the

based users. 9 times out of 10, the chats last just a little longer than

minutes. This is because the ITSC contractor bills in 30 minute

increments.

If an issue runs 31 minutes, the contractor gets to invoice for an hour.

99 times out of 100, STRPRTWTR PRINTER resolves the user's problem.

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