× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.


  1.  Home
  2. MIDRANGE-L
  3. April 2018

Re: Windows drive mapping to IFS; DNS Nope, IP address Yes

Don';t ruin the bean counters' narrative, Paul! They're saving money,
dammit!

- Dan

On Thu, Apr 12, 2018 at 11:25 AM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:

<<Moving the service desk to India sure has saved this company a lot of
money.>>

I see tickets coming from the IT "Support Center" all the time related to
printer issues. I see the time stamps on the chats between India and the US
based users. 9 times out of 10, the chats last just a little longer than 30
minutes. This is because the ITSC contractor bills in 30 minute increments.
If an issue runs 31 minutes, the contractor gets to invoice for an hour.

99 times out of 100, STRPRTWTR PRINTER resolves the user's problem.


As an Amazon Associate we earn from qualifying purchases.

This thread ...
Follow-Ups:
Replies:
Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.