RE: Windows drive mapping to IFS; DNS Nope, IP address Yes -- MIDRANGE-L

Create a monitor to check if the writer job(s) are not running, then have the monitor do the STRPRTWTR.

I'm doing this with our HALCYON L2 monitor.

JOBRUN
Jobs that should be running.
Rule number . . . . . . . . 600 Pencor - Info Print email writers
Rule type . . . . . . . . . *JOB *ASP, *JOB, *POOL..., F4=Prompt
Job name . . . . . . . . . S PDF_EMAIL S CM_NIGHTLY S CS_NIGHTLY S CM_CYCLE S CM_DELETE

Action Delay
CONSOLE SYSTEM(*LOCAL) SUBCONS(QSYSOPR) 0
SNDTXT SENDTO(PSIMIS) MSGTXT(&SYSNAME &MSGTXT &MSGHLP &JOBNAME writer NOT running, auto restarted by HALCYON
COMMAND CMD(STRPRTWTR DEV(&JOBNAME)) 0

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Thursday, April 12, 2018 11:25 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Windows drive mapping to IFS; DNS Nope, IP address Yes

<<Moving the service desk to India sure has saved this company a lot of money.>>

I see tickets coming from the IT "Support Center" all the time related to printer issues. I see the time stamps on the chats between India and the US based users. 9 times out of 10, the chats last just a little longer than 30 minutes. This is because the ITSC contractor bills in 30 minute increments.
If an issue runs 31 minutes, the contractor gets to invoice for an hour.

99 times out of 100, STRPRTWTR PRINTER resolves the user's problem.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dan
Sent: Thursday, April 12, 2018 10:18 AM
To: Midrange Systems Technical Discussion
Subject: Re: Windows drive mapping to IFS; DNS Nope, IP address Yes

This is amazing. I just received an email from our service desk that they are SENDING ME A NEW LAPTOP to resolve the drive mapping issue. I had not yet let them know that I had resolved the issue because I wanted to see how long it would take for them respond with a useful resolution.

Moving the service desk to India sure has saved this company a lot of money. </s>

- Dan
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