|
Upgraded a customer recently. Went to download the keys and they weretry.
not there. OK get the paperwork for their new POWER8 and lets register. We
It says: "You can't do that, you are already registered." But yet no'country codes' for the U.S.
keys for the new system as the system isn't even listed. After a bit
we realized that their old system was under customer 892-7654321 The
new POWER8 was under customer 897-7654321. So? Well if you've ever
registered a customer number you may remember that there are three
892, 895, and 897. You don't get to pick one of the three you pickfrom.
"US" and it tries all three for you. Since we were already registered
under 892 it never tried 897 and so we were hosed. After some work
with friendly contacts within IBM we were told "It's not supposed to
allow that." And "Hmmm, that's a first." Then they simply moved all
the customers records to the 892 number and all is good.
- Larry "DrFranken" Bolhuis
www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.
On 3/29/2018 9:34 AM, Bradley Stone wrote:
So I get an email back from IBM support still claiming I need to
transfer the system to my customer number again, insisting that my
system is not under my customer number.
so I sent them printouts of the original 2016 email with the original
SW keys and a web page of ESS that both show customer number and
serial/system ID and told them to get their SH*T together (in so many
words)
Thinks it will take? I don't.
But again, at least they sent an email.
I love this IBM i system to death, but dealing with IBM is an
absolute nightmare.
On Wed, Mar 28, 2018 at 7:58 AM, Bradley Stone <bvstone@xxxxxxxxx> wrote:
It's coming up on renewal for my system sw keys.
I get a very unformatted email saying to call or email the address
listed online. Hey, at least I got an email reminder, right?
I go online and see the email address is the same one the email was
history.
Anyhow, they do reply after a day or so saying that the machine is
now listed under a different customer number than originally
purchased. The new customer number appears to be what I see in
older correspondences but the old one.. no where to be found in my email
--This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
What could have caused that? Maybe just a clerical error?
I did reply saying the machine has never changed hands and I
purchased directly from IBM as they wanted me to contact my BP to
make sure the machine switch was documented or something.
Bradley V. Stone
www.bvstools.com
MAILTOOL Benefit #8 <https://www.bvstools.com/mailtool.html>: Email
Logging - Each email that is sent out is logged with a delivery status.
MAILTOOL also tracks each of the recipients for each email as well
as the
attachment(s) sent along with each email.
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