Re: Customer number change in IBM records for system for sw key renewal?

we bought 2 Power8 boxes last year for a new customer - getting a new IBM customer containing characters...
keys were no issue, but when setting up electronic service for using SNDPTFORD this was a big problem,
as WRKCNTINF only accepts numeric customer numbers.
IBM needed 3 weeks to provide an (additional?) numeric customer number.

-h

www.rzkh.de - your IBM i bunker

Am 29.03.2018 um 16:10 schrieb DrFranken <midrange@xxxxxxxxxxxx>:

Upgraded a customer recently. Went to download the keys and they were not there. OK get the paperwork for their new POWER8 and lets register. We try. It says: "You can't do that, you are already registered." But yet no keys for the new system as the system isn't even listed. After a bit we realized that their old system was under customer 892-7654321 The new POWER8 was under customer 897-7654321. So? Well if you've ever registered a customer number you may remember that there are three 'country codes' for the U.S. 892, 895, and 897. You don't get to pick one of the three you pick "US" and it tries all three for you. Since we were already registered under 892 it never tried 897 and so we were hosed. After some work with friendly contacts within IBM we were told "It's not supposed to allow that." And "Hmmm, that's a first." Then they simply moved all the customers records to the 892 number and all is good.