Re: Customer number change in IBM records for system for sw key renewal?

So I get an email back from IBM support still claiming I need to transfer
the system to my customer number again, insisting that my system is not
under my customer number.

so I sent them printouts of the original 2016 email with the original SW
keys and a web page of ESS that both show customer number and serial/system
ID and told them to get their SH*T together (in so many words)

Thinks it will take? I don't.

But again, at least they sent an email.

I love this IBM i system to death, but dealing with IBM is an absolute
nightmare.


On Wed, Mar 28, 2018 at 7:58 AM, Bradley Stone <bvstone@xxxxxxxxx> wrote:

It's coming up on renewal for my system sw keys.

I get a very unformatted email saying to call or email the address listed
online. Hey, at least I got an email reminder, right?

I go online and see the email address is the same one the email was from.

Anyhow, they do reply after a day or so saying that the machine is now
listed under a different customer number than originally purchased. The
new customer number appears to be what I see in older correspondences but
the old one.. no where to be found in my email history.

What could have caused that? Maybe just a clerical error?

I did reply saying the machine has never changed hands and I purchased
directly from IBM as they wanted me to contact my BP to make sure the
machine switch was documented or something.

Bradley V. Stone
www.bvstools.com
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