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Rob,
You are not the only one who prefers opening tickets online. Much easier and faster.
From: Rob Berendt<mailto:rob@xxxxxxxxx>
Sent: Wednesday, December 6, 2017 6:57 PM
To: Midrange Systems Technical Discussion<mailto:midrange-l@xxxxxxxxxxxx>
Subject: Re: How to find a hardware ticket.
Yeah, software PMR's have been no problem today. Opened up my sev 1
system down one that way. Actually, I've opened two sev 1 system down's
TODAY online.
I hate doing them over the phone. Receptionist only enters every 3rd
word, (if you're lucky). Online I can paste in screen shots (ok, I have
to make them a file instead of a direct paste), fill in lots of details
and if I get something wrong it's my goof.
Then I call right in and say "existing PMR".
Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
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