RE: How to find a hardware ticket.

Rob,

From what I remember and have been told, a hardware ticket becomes closed as soon as the CE receives it.

Totally different from a software PMR.

Paul


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rob Berendt
Sent: Wednesday, December 06, 2017 5:04 PM
To: Midrange Systems Technical Discussion
Subject: RE: How to find a hardware ticket.

Paul,

That link shows 1 to 4 of 4 entries.
all closed
all with a problem number in the format of CQXXXXX


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'midrange-l@xxxxxxxxxxxx'" <midrange-l@xxxxxxxxxxxx>
Date: 12/06/2017 04:55 PM
Subject: RE: How to find a hardware ticket.
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



Rob,

On the support portal page.
Open a ticket
Hardware and software products
Quck search dropdown
Search for hardware request
View my requests

https://www-947.ibm.com/support/servicerequest/searchHwResults.action?criteria.searchBy=mine



Paul


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rob
Berendt
Sent: Wednesday, December 06, 2017 4:46 PM
To: midrange-l@xxxxxxxxxxxx
Subject: How to find a hardware ticket.

If IBM gives you a "hardware" ticket number in the format: 12345,001 as
in 12345, branch 001, where do you find that on line? Where I normally
mess with this stuff only Software requests have a format of
12345,001,000 where the last 000 is the country code.
Hardware requests are normally things like: CQXXXXX



Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail
to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com

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