RE: non-IBM Software Maintenance

[Luis Rodriguez <luisro58@xxxxxxxxx>]

Paul,

As someone who went through several years of  pains of an ASAP (Accelerated
SAP - supposed to last not more than six months) installation, and is still
struggling with some modules, please let me remind you that SAP is an
acronym for Severe A.. Pain .

Best regards,

Luis

Sent from my Moto G phone. Please excuse my brevity.
On Jun 3, 2016 11:31, "Paul Nelson" <nelsonp@xxxxxxxxxxxxx> wrote:

> Most software companies that I've seen include the first year's maintenance
> in the purchase price, and then send an invoice for the next 12 months.
> Some, Rocket, have begun offering multi-year contracts with some slight
> discounts. The most recent one I saw for the Aldon package offered a
> thousand dollar (two hundred per year) if my client signed up for five
> years. They got a much better offer when I told them to ask Rocket how many
> support calls I had made over the last few years.  :-)
>
> It sounds like you are dealing with a company like SAP. Their
> implementations take years, not months. That's not surprising when their
> chief salesman is named Ben Dover.
>
> Paul Nelson
> Cell 708-670-6978
> Office 409-267-4027
> nelsonp@xxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Charles Wilt
> Sent: Friday, June 03, 2016 10:20 AM
> To: Midrange Systems Technical Discussion
> Subject: non-IBM Software Maintenance
>
> All,
>
> In your experience, when do you usually have to start paying for software
> maintenance for non-IBM software?
>
> I'm thinking, 12 months after purchase is standard.
>
> Every heard of maint charges starting right after purchase?  Particularly
> with a complex piece of software, ie. complete ERP system, whose
> implementation will take months?
>
>
> Thanks!
> Charles
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