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  3. June 2016

RE: non-IBM Software Maintenance

Heh

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Luis
Rodriguez
Sent: Friday, June 03, 2016 10:58 AM
To: Midrange Systems Technical Discussion
Subject: RE: non-IBM Software Maintenance

Paul,

As someone who went through several years of pains of an ASAP (Accelerated
SAP - supposed to last not more than six months) installation, and is still
struggling with some modules, please let me remind you that SAP is an
acronym for Severe A.. Pain .

Best regards,

Luis

Sent from my Moto G phone. Please excuse my brevity.
On Jun 3, 2016 11:31, "Paul Nelson" <nelsonp@xxxxxxxxxxxxx> wrote:

Most software companies that I've seen include the first year's
maintenance
in the purchase price, and then send an invoice for the next 12 months.
Some, Rocket, have begun offering multi-year contracts with some slight
discounts. The most recent one I saw for the Aldon package offered a
thousand dollar (two hundred per year) if my client signed up for five
years. They got a much better offer when I told them to ask Rocket how
many
support calls I had made over the last few years. :-)

It sounds like you are dealing with a company like SAP. Their
implementations take years, not months. That's not surprising when their
chief salesman is named Ben Dover.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Charles Wilt
Sent: Friday, June 03, 2016 10:20 AM
To: Midrange Systems Technical Discussion
Subject: non-IBM Software Maintenance

All,

In your experience, when do you usually have to start paying for software
maintenance for non-IBM software?

I'm thinking, 12 months after purchase is standard.

Every heard of maint charges starting right after purchase? Particularly
with a complex piece of software, ie. complete ERP system, whose
implementation will take months?


Thanks!
Charles
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