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  3. June 2016

Re: non-IBM Software Maintenance

Most include first year of maintenance in the initial purchase either as part of that purchase or as a line item. X for purchase Y for annual maintenance. Either way you're paying right away.

Yes you start paying before it's 'live' but you are using vendor resources to get it going.

- Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 6/3/2016 11:19 AM, Charles Wilt wrote:
All,

In your experience, when do you usually have to start paying for software
maintenance for non-IBM software?

I'm thinking, 12 months after purchase is standard.

Every heard of maint charges starting right after purchase? Particularly
with a complex piece of software, ie. complete ERP system, whose
implementation will take months?


Thanks!
Charles


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