That is a pretty salty maintenance fee.

If you didn't know that JDE support was a million bucks, would you feel
that the 3rd party maintenance people are really worth several hundred
thousand dollars per year? Do you really feel that you get the benefit
out of them that you wouldn't get in having a team of consultants on your
premises full time for that whole year? Because for several hundred
thousand dollars per year that could be done. Or is this one of those
deals where it's "Honey, the list price on this mattress is $1,500, see
the tag? But they only want $350!"


Rob Berendt

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