Thanks Paul....

In short, the answer to all your questions is yes. For response time, they are
faster because of an existing contract to support Power p equipment (and a bunch
of other stuff) calls for HP resources in all 10 of our data centers 24/7.

Question still remains: Does anyone have experience with HP supporting hardware
running IBM i OS? If so, what is your opinion with respect to their performance?



________________________________
From: "Musselman, Paul" <pmusselman@xxxxxxxxxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Sent: Wed, March 7, 2012 1:36:11 PM
Subject: RE: HP support of IBM Power hardware

Some stray questions about a 3rd party maintenance contract:

- Where would HP get its replacement parts? I'm assuming they'd have to get
'genuine IBM parts' from the local IBM parts depot-- things like disk drives in
the IBM carriers; replacement cards; etc . I don't know how IBM prices
replacement parts through 3rd parties. Of course, the price is part of the
contract.

- Are the HP maintenance guys trained on iSeries hardware? Do they know how to
use SST? DST?

And other contract issues that would affect -any- maintenance contract:

- Do they guarantee their work?
- What kind of response time do they guarantee?
- 24x7x366?
-Are they local?

Will they be supporting remote locations as well?

Paul E Musselman
PaulMmn@xxxxxxxxxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx]
On Behalf Of bll1981
Sent: Wednesday, March 07, 2012 2:26 PM
To: midrange-l@xxxxxxxxxxxx
Subject: HP support of IBM Power hardware

All,

I realize this may sound radical to the iSeries community, but my company is
exploring a hardware maintenance contract change to HP. So this will mean all
the hardware maintenance support functions for our Power5/6/7 systems would now
be handled by HP, not IBM (hardware only). I have my own feelings about this,
and I am sure you all feel the same. Regardless, I am just trying to poll the
community for any other customers who currently use HP for their IBM i hardware
maintenance support. If so, please give me a little feedback relative to HP's
performance vs. traditional IBM hardware support.

Thanks,
Brad

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