Re: HP support of IBM Power hardware

Thanks Paul....

In short, the answer to all your questions is yes. For response time, they are
faster because of an existing contract to support Power p equipment (and a bunch
of other stuff) calls for HP resources in all 10 of our data centers 24/7.

Question still remains: Does anyone have experience with HP supporting hardware
running IBM i OS? If so, what is your opinion with respect to their performance?



________________________________
From: "Musselman, Paul" <pmusselman@xxxxxxxxxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Sent: Wed, March 7, 2012 1:36:11 PM
Subject: RE: HP support of IBM Power hardware

Some stray questions about a 3rd party maintenance contract:

- Where would HP get its replacement parts? I'm assuming they'd have to get
'genuine IBM parts' from the local IBM parts depot-- things like disk drives in
the IBM carriers; replacement cards; etc . I don't know how IBM prices
replacement parts through 3rd parties. Of course, the price is part of the
contract.

- Are the HP maintenance guys trained on iSeries hardware? Do they know how to
use SST? DST?

And other contract issues that would affect -any- maintenance contract:

- Do they guarantee their work?
- What kind of response time do they guarantee?
- 24x7x366?
-Are they local?

Will they be supporting remote locations as well?

Paul E Musselman
PaulMmn@xxxxxxxxxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx]
On Behalf Of bll1981
Sent: Wednesday, March 07, 2012 2:26 PM
To: midrange-l@xxxxxxxxxxxx
Subject: HP support of IBM Power hardware

All,

I realize this may sound radical to the iSeries community, but my company is
exploring a hardware maintenance contract change to HP. So this will mean all
the hardware maintenance support functions for our Power5/6/7 systems would now
be handled by HP, not IBM (hardware only). I have my own feelings about this,
and I am sure you all feel the same. Regardless, I am just trying to poll the
community for any other customers who currently use HP for their IBM i hardware
maintenance support. If so, please give me a little feedback relative to HP's
performance vs. traditional IBM hardware support.

Thanks,
Brad