The comments from Steve Richter and Trevor Perry regarding "outstanding
tools" for end users, designed by Microsoft programmers, are in line
with the thoughts published December 30, 2007 in this New York Times
news article. All of us technical programmers face challenges in
developing application systems that users are happy with.

Be sure to read this. Here is a snippet from the article.

December 30, 2007
Bright Ideas
Article title: Innovative Minds Don't Think Alike

That's a common reaction when experts set out to share their ideas in
the business world, too, says Chip Heath, who with his brother, Dan, was
a co-author of the 2007 book "Made to Stick: Why Some Ideas Survive and
Others Die." It's why engineers design products ultimately useful only
to other engineers. It's why managers have trouble convincing the rank
and file to adopt new processes. And it's why the advertising world
struggles to convey commercial messages to consumers.
"I HAVE a DVD remote control with 52 buttons on it, and every one of
them is there because some engineer along the line knew how to use that
button and believed I would want to use it, too," Mr. Heath says.
"People who design products are experts cursed by their knowledge, and
they can't imagine what it's like to be as ignorant as the rest of us."

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