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  2. MIDRANGE-L
  3. October 2007

Re: HMC Support

Guess it's not the *correct* answer, but when I call Support
with an HMC problem, I give them the serial number of the
HMC and the release of HMC code. It works for me.

4. Re: HMC Support (Al Barsa)
message: 4
date: Sat, 27 Oct 2007 02:09:07 -0400
from: Al Barsa <barsa@xxxxxxxxxxxxxxxxxxx>
subject: Re: HMC Support


The "correct" answer it to get *ANOTHER support line
contract on the HMC, which you *ALREADY pain too much for.
Otherwise lie your way into the system, and then get
transferred.

Al

If I call the support line for help with the HMC and the
operator asks whether the problem is with the base
operating system as they always do, I should say no;
correct?

Bryan Burns
IBM Certified Specialist - iSeries System Command


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