Re: HMC Support

It the "correct" answer according to IBM.

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

"i" comes before "p", "x" and "z"
e gads

Our system's had more names than Elizabeth Taylor!

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com
http://www.as400connection.com




"davidson_l"
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Re: HMC Support
10/28/2007 07:50
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Guess it's not the *correct* answer, but when I call Support
with an HMC problem, I give them the serial number of the
HMC and the release of HMC code. It works for me.

4. Re: HMC Support (Al Barsa)
message: 4
date: Sat, 27 Oct 2007 02:09:07 -0400
from: Al Barsa <barsa@xxxxxxxxxxxxxxxxxxx>
subject: Re: HMC Support


The "correct" answer it to get *ANOTHER support line
contract on the HMC, which you *ALREADY pain too much for.
Otherwise lie your way into the system, and then get
transferred.

Al

If I call the support line for help with the HMC and the
operator asks whether the problem is with the base
operating system as they always do, I should say no;
correct?

Bryan Burns
IBM Certified Specialist - iSeries System Command

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