RE: HMC Support

I called them on Friday and she asked for the serial number of the HMC and whether it's a CR2 of CR3. I told her I didn't know the SN and have no idea what a CCR is. She said it's okay and asked for the SN of the 9406-520 and it got handled the usual way - PMR number and live transfer - even though I was connected to the HMC group.
Thank for all the replies.
Bryan Burns
ECHO Outdoor Power Equipment

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Al Barsa
Sent: Sunday, October 28, 2007 11:06 AM
To: Midrange Systems Technical Discussion
Subject: Re: HMC Support



It the "correct" answer according to IBM.

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

"i" comes before "p", "x" and "z"
e gads

Our system's had more names than Elizabeth Taylor!

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com
http://www.as400connection.com




"davidson_l"
<DAVIDSON_L@POPMA
IL.FIRN.EDU> To
Sent by: midrange-l@xxxxxxxxxxxx
midrange-l-bounce cc
s@xxxxxxxxxxxx
Subject
Re: HMC Support
10/28/2007 07:50
AM


Please respond to
Midrange Systems
Technical
Discussion
<midrange-l@midra
nge.com>






Guess it's not the *correct* answer, but when I call Support
with an HMC problem, I give them the serial number of the
HMC and the release of HMC code. It works for me.

4. Re: HMC Support (Al Barsa)
message: 4
date: Sat, 27 Oct 2007 02:09:07 -0400
from: Al Barsa <barsa@xxxxxxxxxxxxxxxxxxx>
subject: Re: HMC Support


The "correct" answer it to get *ANOTHER support line
contract on the HMC, which you *ALREADY pain too much for.
Otherwise lie your way into the system, and then get
transferred.

Al

If I call the support line for help with the HMC and the
operator asks whether the problem is with the base
operating system as they always do, I should say no;
correct?

Bryan Burns
IBM Certified Specialist - iSeries System Command