I called them on Friday and she asked for the serial number of the HMC and whether it's a CR2 of CR3. I told her I didn't know the SN and have no idea what a CCR is. She said it's okay and asked for the SN of the 9406-520 and it got handled the usual way - PMR number and live transfer - even though I was connected to the HMC group.
Thank for all the replies.
ECHO Outdoor Power Equipment
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Al Barsa
Sent: Sunday, October 28, 2007 11:06 AM
To: Midrange Systems Technical Discussion
Subject: Re: HMC Support
It the "correct" answer according to IBM.
Al Barsa, Jr.
Barsa Consulting Group, LLC
"i" comes before "p", "x" and "z"
Our system's had more names than Elizabeth Taylor!
Sent by: midrange-l@xxxxxxxxxxxx
Re: HMC Support
Please respond to
Guess it's not the *correct* answer, but when I call Support
with an HMC problem, I give them the serial number of the
HMC and the release of HMC code. It works for me.
4. Re: HMC Support (Al Barsa)
date: Sat, 27 Oct 2007 02:09:07 -0400
from: Al Barsa <barsa@xxxxxxxxxxxxxxxxxxx>
subject: Re: HMC Support
The "correct" answer it to get *ANOTHER support line
contract on the HMC, which you *ALREADY pain too much for.
Otherwise lie your way into the system, and then get
If I call the support line for help with the HMC and the
operator asks whether the problem is with the base
operating system as they always do, I should say no;
IBM Certified Specialist - iSeries System Command