RE: Key Center (was WOW)

["D.W." <dpalme@xxxxxxxxxxx>]

We got it straightened out and I will agree that IBM is not alone in the
problems we had, but it was one of the most frustrating times I have
ever had.  Took us three months to get a key reissued and as it turns
out, the records were correct on the sales side but the key center was
looking at old information.


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of pnelson@xxxxxxxxxx
Sent: Wednesday, April 13, 2005 4:52 PM
To: Midrange Systems Technical Discussion
Subject: Re: Key Center (was WOW)


Now that sounds like fun. It's been a while, but my last experience with

the key center was even less fun than getting a root canal. Fortunately,
I 
had Buell Duncan's phone number. You shoulda heard the key center folks 
sit up and pay attention when I conferenced in Buell on a discussion I
was 
having with them regarding entitlement issues...... :-))


Paul Nelson
Arbor Solutions, Inc.
708-670-6978  Cell
pnelson@xxxxxxxxxx





Larry Bolhuis <lbolhuis@xxxxxxxxxx>
Sent by: midrange-l-bounces+pnelson=arbsol.com@xxxxxxxxxxxx
04/13/2005 04:46 PM
Please respond to Midrange Systems Technical Discussion
 
        To:     Midrange Systems Technical Discussion 
<midrange-l@xxxxxxxxxxxx>
        cc: 
        Subject:        Re: Key Center (was WOW)


Apparently you've never worked with RedHat!  You think the key center is

bad (and it's really not any more though sporadic troubles exist) RedHat

is a nightmare. If you lose your entitlements they basically are 
helpless to get you replacements even if you prove who you are, that you

ordered them that you paid for them etc. They'll even agree that yes you

own them and that they sent them to you, but they can't resend. Simply 
incredible.

 - Larry

dpalme@xxxxxxxxxxx wrote:

>No complaints from me on that :) Although I do think that IBM needs to
>improve their processes within the key center, I have never had as much

>trouble getting a license key as I have with the key center.
> 
>

-- 
Larry Bolhuis                   IBM eServer Certified Systems Expert:
Vice President                    iSeries Technical Solutions V5R3
Arbor Solutions, Inc.             iSeries LPAR Technical Solutions V5R3
1345 Monroe NW Suite 259          iSeries Linux Technical Solutions V5R3
Grand Rapids, MI 49505            iSeries Windows Integration Technical 
Solutions V5R3
                                IBM eServer Certified Systems Specialist
(616) 451-2500                    iSeries System Administrator for 
OS/400 V5R3
(616) 451-2571 - Fax              AS/400 RPG IV Developer
(616) 260-4746 - Cell             iSeries System Command Operations V5R2

  If you can read this, thank a teacher....and since it's in English, 
thank a soldier.



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