Re: BIG Problems for IBM Support !

Level 3 sounded alot like John Sears....:)




On Fri, 16 Jan 2004, Steve Landess wrote:

> About 15 years ago I was questioning my IBM SE about the levels of IBM
> support:  Level 1, Level 2, etc...
>
> I asked him "Is there such a thing as Level 3 support?"
>
> His reponse:
> "Let me put it this way - When you're talking to Level 2, you can hear the
> ANGELS singing"
>
> Steve
>
>
> ----- Original Message -----
> From: <rob@xxxxxxxxx>
> To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
> Sent: Friday, January 16, 2004 9:07 AM
> Subject: Re: BIG Problems for IBM Support !
>
>
> > I called 800-IBM-SERV like always and it's looking good.
> >
> > Perhaps they are dialing some of the old support numbers that no longer
> > work.  What was that one, 800-237-5511?
> >
> > 800-IBM-SERV used to be only hardware but now it does both.
> >
> > Rob Berendt
> > --
> > "All creatures will make merry... under pain of death."
> > -Ming the Merciless (Flash Gordon)
> >
> >
> >
> >
> > "Chuck Lewis" <clewis@xxxxxxxxxx>
> > Sent by: midrange-l-bounces@xxxxxxxxxxxx
> > 01/16/2004 08:50 AM
> > Please respond to
> > Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
> >
> >
> > To
> > "midrange-l" <midrange-l@xxxxxxxxxxxx>
> > cc
> >
> > Fax to
> >
> > Subject
> > BIG Problems for IBM Support !
> >
> >
> >
> >
> >
> >
> > Check THIS out (got this from a friend just now that is a former IBM'er
> > and
> > now at a local company !
> >
> >
> >
> > "Around 7:30 this morning my boss came over and was telling me they
> > couldn't
> > get hold of IBM support.  They were even calling IBM locals reps trying to
> > get help. I asked my boss why they couldn't get hold of IBM Support and he
> > told me when you dial IBM 1800# that it would ring 2 times then you get a
> > dial tone LOL.  Will about 8am this morning they finally got hold of IBM
> > Support and was told that their building was on FIRE!! and that all
> > communications to the support line was off.   Sounds like IBM has a good
> >
> > D/R solution LMAO.   So we are still down with no support from IBM.  I
> >
> > would like to find out where this building was that's on fire.  I was told
> > that most of support was moved to a different country.  If so maybe they
> > might move it back here to the United States."
> >
> >
> >
> > Chuck
> >
> > _______________________________________________
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