Re: BIG Problems for IBM Support !

["Steve Landess" <sjl_123@xxxxxxxxxxx>]

About 15 years ago I was questioning my IBM SE about the levels of IBM
support:  Level 1, Level 2, etc...

I asked him "Is there such a thing as Level 3 support?"

His reponse:
"Let me put it this way - When you're talking to Level 2, you can hear the
ANGELS singing"

Steve


----- Original Message -----
From: <rob@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Friday, January 16, 2004 9:07 AM
Subject: Re: BIG Problems for IBM Support !


> I called 800-IBM-SERV like always and it's looking good.
>
> Perhaps they are dialing some of the old support numbers that no longer
> work.  What was that one, 800-237-5511?
>
> 800-IBM-SERV used to be only hardware but now it does both.
>
> Rob Berendt
> --
> "All creatures will make merry... under pain of death."
> -Ming the Merciless (Flash Gordon)
>
>
>
>
> "Chuck Lewis" <clewis@xxxxxxxxxx>
> Sent by: midrange-l-bounces@xxxxxxxxxxxx
> 01/16/2004 08:50 AM
> Please respond to
> Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
>
>
> To
> "midrange-l" <midrange-l@xxxxxxxxxxxx>
> cc
>
> Fax to
>
> Subject
> BIG Problems for IBM Support !
>
>
>
>
>
>
> Check THIS out (got this from a friend just now that is a former IBM'er
> and
> now at a local company !
>
>
>
> "Around 7:30 this morning my boss came over and was telling me they
> couldn't
> get hold of IBM support.  They were even calling IBM locals reps trying to
> get help. I asked my boss why they couldn't get hold of IBM Support and he
> told me when you dial IBM 1800# that it would ring 2 times then you get a
> dial tone LOL.  Will about 8am this morning they finally got hold of IBM
> Support and was told that their building was on FIRE!! and that all
> communications to the support line was off.   Sounds like IBM has a good
>
> D/R solution LMAO.   So we are still down with no support from IBM.  I
>
> would like to find out where this building was that's on fire.  I was told
> that most of support was moved to a different country.  If so maybe they
> might move it back here to the United States."
>
>
>
> Chuck
>
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