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Thanks for the info. I think I've finally found the sales order support team, however, they are affected by the blackout. Hopefully, I can get this resolved next week --- it's been way to time consuming.

Thanks to all who replied.

At 05:31 PM 8/13/03, you wrote:
> Hello,
>
> I have an older machine that periodically forgets it's system
> password.  Last time was about three years ago, so I've forgotten how I
> got  it re-generated.
>
> Who at IBM owns the system password generator?

Quite honestly, I'm not entirely sure myself, but I do know that it's a
long, slow process, and you definitely don't want to wait until the end of
your grace period to take care of it.

Something else that seems to affect it:
Can I assume that this particular machine is one that's only turned on
when actually needed? That's the case with the one on which we've had the
problem, and I believe it's no coincidence. So:

1. Since (if I remember right) the grace period clock is only running when
the machine is turned on, you should avoid turning the machine on until
you get your system password

2. Once you get it, you should put the machine on an "exercise cycle" that
will power it up once a week whether it's needed or not.

I just checked some old emails, and at least as of October 23, 2001, my
contact for system passwords was Juliette Glover with the "Sales Order
Support Team."

I hope this is of some help.

--
JHHL


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