Re: I need ideas, not printing

Hi Mike,

Here are two ideas that are specific to working with these multifunction
copier/printer devices.

1. As part of changing the IP address, someone also changed the size of
paper installed in some of the different input trays. The print controller
receives the data from your IBM host, looks at the input tray request, and
for some reason decides that the job cannot be printed from the input tray
specified. The error condition that will occur can be any of the following:

a) Print Controller flushes the job and logs an error in its job accounting
log.

b) Print Controller causes an error message to be displayed on the control
panel of the copier/printer. Until an operator responds to the message, the
job is held by the print controller unless its hard drive spaces becomes
filled to capacity at which time it begins deleting jobs. It will usually
delete the oldest job and then work towards the newest job.

c) The job will be placed into an error queue and can be reprinted after
fixing the problem.

d) The job will be placed into the generic hold queue and can be reprinted
after fixing the problem.

In all of these conditions, the network software management utility software
shipped with the particular copier/printer will allow you to query the
device to see what happened and to take action to resolve the problem for
any jobs being held at the device.

2. As part of changing the IP address, other print controller parameters
returned to their default settings. The ability to recognize an HP PCL
compatible data stream that is arriving without any PJL header commands has
been disabled. In this condition, all data is flushed through the machine
and not printed.

Unfortunately under both these error condition scenarios, the receiving LPD
service of the print controller, included with the copier/printer, may tell
the sending host that the complete file was successfully received and allow
the sending host to disconnect assuming that everything went OK. Since no
printing has yet occurred at the actual printing device, this can be a
rather confusing issue to unravel for someone tasked with managing a host
server that may be remote to the actual print device itself.

HTH

Best Regards,

/Paul
--
Paul Tykodi
National Product Manager
Intermate US Inc.

p: 603-431-0606 x115
f: 603-436-6432
E-mail: paul@intermate-us.com
www.intermate.com


>From: "Wills, Mike N. (TC)" <MNWills@taylorcorp.com>
>To: "'midrange-l@midrange.com'" <midrange-l@midrange.com>
>Subject: I need ideas, not printing
>Date: Tue, 19 Nov 2002 17:25:47 -0600
>Reply-To: midrange-l@midrange.com
>
>We have a printer that was working, but now isn't. The IP address has
>changed, but nothing else. The driver is set up properly. We are on V5R1,
>with Sharp printers using a HP5SI driver.
>
>What is happening is the file appears to have printed from the outq
(meaning
>it disappears after the SND status), but nothing comes out of the printer.
>
>Any ideas where I can start looking?
>
>Mike Wills