hi Chuck,

It sounds like we're pretty much in agreement on this topic.  I posted my
thoughts here:


There are many interesting counterpoints on this in that thread as well,
so you might click "Thread Index" (at the top) and see what other people


On Tue, 29 Jan 2002, Chuck Lewis wrote:

> I never thought I'd ask this, as the last shop I worked, we were BIG
> with lots of stuff going on and talked to Support Line fairly
> regularly...
> But I am at a MUCH smaller shop. When I originally got here 3 years ago,
> they had just gotten their application software and the AS/400 from BP
> Mincron Software in Houston.
> So, we originally got Hardware Maintenance, Software Subscription and
> Support Line from them and this stuff is coming up on renewal (actually
> Hardware Maintenance is up). But I am not so sure about Support Line...
> Why would I want to pay for 3 years of Support Line when I NEVER use it
> (or haven't in the last 2 1/2 years of the 3 year period ?
> Again, I NEVER thought I would even have a question like that but it is
> more then either of the other 2 things and that is a LOT of money...
> Thanks for any opinions !
> Chuck

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