Rob wrote: <Is it possible that you haven't been using it when you should? Instead of trying to figure things out the hard way why not call the support line earlier?> Good/fair question and that might be true. With this list and some others that impacts that too. <It may get to the point where they try to duck your calls to a Consult line contract. I used to call on OV/400 merge document questions, Query questions, etc. I don't call on a lot of questions in this genre anymore but I always found the people to be very helpful.> I agree; I have always had very helpful, very knowledgeable folks when I called. <It's a rare two weeks that I don't open at least one support line call. Even if I do occasionally get the answer like 'change your target release from *prv' as to why a V5R1 function didn't work. (My error, not theirs.)> And that is no doubt because you are a big shop doing LOTS of stuff :-) Thanks, Chuck
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