Re: Why Support Line ?

[Chuck Lewis <clewis@xxxxxxxxxx>]

Rob wrote:

<Is it possible that you haven't been using it when you should?  Instead of
trying to figure things out the hard way why not call the support line
earlier?>

Good/fair question and that might be true. With this list and some others that
impacts that too.

<It may get to the point where they try to duck your calls to a Consult line
contract.  I used to call on OV/400 merge document questions, Query questions,
etc.  I don't call on a lot of questions in this genre anymore but I always
found the people to be very helpful.>

I agree; I have always had very helpful, very knowledgeable folks when I
called.

<It's a rare two weeks that I don't open at least one support line call.  Even
if I do occasionally get the answer like 'change your target release from *prv'
as to why a V5R1 function didn't work.  (My error, not theirs.)>

And that is no doubt because you are a big shop doing LOTS of stuff :-)

Thanks,

Chuck