Al: (et al) EDI really only mimics what happens in real life business. A customer want to do something that is "non standard", sure, let him do it, he is the customer. This is no different than the "paper based world". Customers will always be customers, that is why we are in business. If we can add service (whether it be EDI or otherwise), then we do it. I have always been amused about people who complain that "customer A does not follow the standard"...... That is why you buy EDI translation software. It handles all the differences in how customers do business, feeding into a single interface into the application. Do 2 different customers who send you 2 different formats for a paper PO send you into a tizzy? Of course not. EDI is (should be) no different. EDI should be transparent to your users. I have seen so many lousy implantations of EDI systems over the years that I invariably hear that "EDI sucks". In many cases, EDI takes the blame for poorly designed application systems or lousy integration. When implemented properly, EDI can save companies lots of time and money..... process the transactions and manage the exceptions. cjg Carl J. Galgano EDI Consulting Services, Inc. 550 Kennesaw Avenue, Suite 800 Marietta, GA 30060 (770) 422-2995 - voice (419) 730-8212 - fax mailto:firstname.lastname@example.org http://www.ediconsulting.com AS400 EDI, Networking, E-Commerce and Communications Consulting and Implementation http://www.icecreamovernight.com Premium Ice Cream Brands shipped Overnight FREE AS/400 Timesharing Service - http://www.ediconsulting.com/timeshare.html "You ain't gonna learn what you don't want to know" - rw -----Original Message----- From: email@example.com [mailto:firstname.lastname@example.org]On Behalf Of MacWheel99@aol.com Sent: Friday, January 04, 2002 2:22 PM To: email@example.com Subject: Re: EDI at midrange sites - Off Topic?? I suspect EDI popularity varies by industry. We used to do EDI but we abandoned it because our customers let their personnel violate standards & this meant that fulfilling idiotic demands by customer personnel who did not understand the principles of EDI, as requested by our company personnel who did not understand them either, just wiped out all the time we had to spend working on anything else, until management realized they no longer could justify this expense. Until the plug was pulled on our EDI I package, I was constantly complaining that we needed to invest in EDI II. Basically we were doing modified EDI I. I massaged the data to make it easier to transcribe, and I was constantly working on trying to reinvent the EDI II wheel & being shot in the back by EDI users who had been given absolutely no training in how to use EDI productively. We had 3 customers doing EDI & each of them had several divisions & each division had several people playing with the rules & they were all playing different games. For example ... they really need to start using a particular kind of transaction set, but instead they decide to change what various fields are used for in a set that is inappropriate to the task, while still sending us the correct set, and how do we tell the difference what they are using some set for? Well some value in some field that they are sloppy about doing according to their own rules, so we end up having to do some reasonableness checking on other fields to figure out which set of rules apply to this EDI transmission. For example ... they want to order stuff changing the rules of their own company but they cannot get their own company computer department to implement it, so their buyer tells our customer service what has to be changed & our management goes along with this, so the EDI data has to be massaged when it comes in to actually order something different than the official records of the customer, and we have to keep track of who authorized this because the customer's accounting department might not pay the bills.
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