Re: DASD problems

["Chris Beck" <CBeck@xxxxxxxxxxxx>]

Hardware maintenance is usually included for one year, and service director is 
included with hardware maintenance. 

You have to have your CE come out and install/configure it. 

It does need a modem on the box. 

>>> clewis@iquest.net 08/07/01 12:13PM >>>
Joe,

You've heard from Rob and Gary so I guess you have your answer :-) Give your CE 
a
call. I'm not sure how it works but I would think whether you had hardware
maintenance or not, it should be on there for the warranty period ? Or am I 
wrong
? Here and at my previous employer we had hardware and software maintenance so I
never had to worry about it and thus could be off on what I am assuming is
included ;-)

Let us know what you find out.

Chuck

Joe Pluta wrote:

> No, I don't, because I didn't know it existed.  How hard is it to set it up?
> Does it requrie a modem on the box?
>
> > -----Original Message-----
> > From: owner-midrange-l@midrange.com 
> > [mailto:owner-midrange-l@midrange.com]On Behalf Of Chuck Lewis
> > Sent: Tuesday, August 07, 2001 10:22 AM
> > To: MIDRANGE-L@midrange.com 
> > Subject: Re: DASD problems
> >
> >
> > Joe,
> >
> > Something else...
> >
> > Do you have Service Director running ? I'd guess not, because it
> > would have
> > called IBM for you !
> >
> > Through the years I have had that happen multiple times; I'd get
> > a call from our
> > CE and he was on his way with a drive for one that had failed and
> > I hadn't even
> > noticed !
> >
> > Chuck
>
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