AW: DASD problems

[oliver.wenzel@xxxxxxxxxxxxxxxxxxxxxxx]

Hello,

just to let you know, PTF MF2053 doesn't seem to help very much. We had a
complete system crash last sunday - both
drives of a mirror pair failed inside of an hour. Scratch install and
rebuilding the system took us 45 hours.

On your knees and pray, guys!

> -----Ursprüngliche Nachricht-----
> Von:  Bale, Dan [SMTP:D.Bale@handleman.com]
> Gesendet am:  Dienstag, 7. August 2001 20:35
> An:   MIDRANGE-L@midrange.com
> Betreff:      RE: DASD problems
> 
> I'm sure I understand this correctly, but what if you're out of warranty
> but have an IBM hardware service contract?  Can we still get Service
> Director?  Is it a free service?
> 
> Dan Bale 
> IT - AS/400 
> Handleman Company 
> 248-362-4400  Ext. 4952 
> D.Bale@Handleman.com 
>   Quiquid latine dictum sit altum viditur. 
>   (Whatever is said in Latin seems profound.) 
> 
> -------------------------- Original Message -------------------------- 
> 
> -----Original Message----- 
> From:   Chris Beck [SMTP:CBeck@good-sam.com] 
> Sent:   Tuesday, August 07, 2001 2:03 PM 
> To:     MIDRANGE-L@midrange.com 
> Subject:        Re: DASD problems 
> 
> Hardware maintenance is usually included for one year, and service
> director is included with hardware maintenance. 
> 
> You have to have your CE come out and install/configure it. 
> 
> It does need a modem on the box. 
> 
> >>> clewis@iquest.net 08/07/01 12:13PM >>> 
> Joe, 
> 
> You've heard from Rob and Gary so I guess you have your answer :-) Give
> your CE a 
> call. I'm not sure how it works but I would think whether you had hardware
> 
> maintenance or not, it should be on there for the warranty period ? Or am
> I wrong 
> ? Here and at my previous employer we had hardware and software
> maintenance so I 
> never had to worry about it and thus could be off on what I am assuming is
> 
> included ;-) 
> 
> Let us know what you find out. 
> 
> Chuck 
> 
> Joe Pluta wrote: 
> 
> > No, I don't, because I didn't know it existed.  How hard is it to set it
> up? 
> > Does it requrie a modem on the box? 
> > 
> > > -----Original Message----- 
> > > From: owner-midrange-l@midrange.com 
> > > [ <mailto:owner-midrange-l@midrange.com>]On Behalf Of Chuck Lewis 
> > > Sent: Tuesday, August 07, 2001 10:22 AM 
> > > To: MIDRANGE-L@midrange.com 
> > > Subject: Re: DASD problems 
> > > 
> > > 
> > > Joe, 
> > > 
> > > Something else... 
> > > 
> > > Do you have Service Director running ? I'd guess not, because it 
> > > would have 
> > > called IBM for you ! 
> > > 
> > > Through the years I have had that happen multiple times; I'd get 
> > > a call from our 
> > > CE and he was on his way with a drive for one that had failed and 
> > > I hadn't even 
> > > noticed ! 
> > > 
> > > Chuck 
> 
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