Re: IBM, Is this a ripoff or what? -- MIDRANGE-L

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>to prepare the response.   If you have a defect and don't want to use
>your Support Line contract then you can use Program Services which is
>a Free service that is included with the operating system.   You may also



What is "Program Services" ?

Could there be a rule that if a ptf is created to resolve your problem than
you dont have to pay?

or if a hardware problem was the cause but the troubleshooting path first
sent you to software support ...

also, many shops only have working hours support line support. So a call
after hours is billable.

-Steve



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