RE: IBM, Is this a ripoff or what?

[Jim Damato <jdamato@xxxxxxxxxxxxxxxxx>]

I was about to argue that I don't see it as a ripoff.  Per call support
means you pay if you dial the phone and ask for help, regardless of whether
you uncover a bug.  Those of us on blanket support coverage contracts don't
get reimbursed if we report issues that turn out to be IBM's fault.

We have, however, made numerous calls for Microsoft SQL Server support.  Up
front they ask for a credit card number so that we can be billed for the
call.  Many times we've been able to prove that we've uncovered a SQL Server
error (or at least a major documentation oversight) and have not been
charged for the call.

How many hours did you have to wait in a call queue on hold with IBM?

-Jim

James Damato
Manager - Technical Administration
Dollar General Corporation
<mailto:jdamato@dollargeneral.com>
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---