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an actual example in support of Pete's point: did a v4r4 upgrade 2 mths ago. on a saturday. we have mon to fri software support. 7 day hardware support. 5 minutes into the upgrade, get an amber light system halt. call hardware support. they say the SRC code is not a hardware code. Call the boss, cmd decision is made to place a paid call to support line. support line looks into the problem, says not their problem, call hardware they say. Turns out that the cd drive had a problem and the ce replaced it. That was the end of my involvement, so I dont know for sure that we were billed by support line, but I dont doubt that we were. -Steve Richter +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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