Re: AS/400 time warp or black hole?

[John Hall <jhall@xxxxxxxxxxx>]

Ours was over one year old and they replaced it.  It took some doing but
I think IBM charged it to sales expense.  The UPS was defective -
Period.  The micro code or control logic has a bug.  This is known to
certain people at IBM but not all.  

They should replace it.  If Pleading, begging, whining, groveling etc.
doesn't work maybe a Class action lawsuit will.   



John Hall

Steve Rushing wrote:
> 
> Count me in on the victims as well. 9910-140 went to sleep with no warning,
> no brownouts, nothing. The 170 had no clue.
> Of course it was 14 months old and out of the wimpy one year warranty. I
> spoke my piece with Best and IBM and the best they can offer is if I will
> pony up the $$ for a two or three year extended warranty they might can
> retro-warranty it. I pointed out that it was a known defect (I found a few
> old posts about this same problem) and technically it was broke the day I
> bought it. If I have to spend money it will not be on any product Best
> power makes. I thought I might get leverage by contacting a respected
> poster to this list who apparently had some previous experience with this
> problem, and he advised me it probably wasn't worth kicking up a fuss
> about. My way of thinking is that we spent $1000+ dollars on a piece of
> equipment that is unreliable and has a known defect. I refuse to send more
> money to a company that doesn't stand behind their products. The IBMer even
> tried to defend Best by saying the UPS was designed by IBM so it wasn't
> Best's fault! I think he was more of a salesman than anything. I have never
> had a problem with the Exide products except for replacing 4 year old
> batteries.
> Whew! I feel better already! Sorry about the rant. Anyway I am more than
> willing to participate in the class action suit! :)
> 
> -Steve
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