Re: AS/400 time warp or black hole?

Count me in on the victims as well. 9910-140 went to sleep with no warning, 
no brownouts, nothing. The 170 had no clue.
Of course it was 14 months old and out of the wimpy one year warranty. I 
spoke my piece with Best and IBM and the best they can offer is if I will 
pony up the $$ for a two or three year extended warranty they might can 
retro-warranty it. I pointed out that it was a known defect (I found a few 
old posts about this same problem) and technically it was broke the day I 
bought it. If I have to spend money it will not be on any product Best 
power makes. I thought I might get leverage by contacting a respected 
poster to this list who apparently had some previous experience with this 
problem, and he advised me it probably wasn't worth kicking up a fuss 
about. My way of thinking is that we spent $1000+ dollars on a piece of 
equipment that is unreliable and has a known defect. I refuse to send more 
money to a company that doesn't stand behind their products. The IBMer even 
tried to defend Best by saying the UPS was designed by IBM so it wasn't 
Best's fault! I think he was more of a salesman than anything. I have never 
had a problem with the Exide products except for replacing 4 year old 
batteries.
Whew! I feel better already! Sorry about the rant. Anyway I am more than 
willing to participate in the class action suit! :)

-Steve



At 04:13 PM 8/2/00 -0400, you wrote:

>Yes - I would exert a lot of pressure, as this is either a design or
>manufacturing defect.  I would not expect to pay for a replacement, whether
>or not the warranty had expired (especially if you only had a 1 year
>warranty that recently expired).  If you get no satisfaction from support,
>go to your IBM rep (if you still have one) and complain loudly.
>In the meantime, maybe you should hold the "defective" one hostage until
>they refund your $405.
>
>...Neil Palmer
>
>
>
>
>From: mkrouse on 2000/08/02 14:21 AST
>
>Please respond to MIDRANGE-L@midrange.com
>
>Sent by:  Mark Krouse
>
>
>To:   MIDRANGE-L@midrange.com
>cc:
>
>Subject:  Re: AS/400 time warp or black hole?  (Document link: Neil Palmer)
>
>
>
>About two weeks ago we experienced the exact same thing, it appears as
>though there was a failure of the UPS.  When we called IBM they said they
>aren't covered on service and we had to call Best Power, which we did.
>They are shipping us a new one for $405 (and shipping back the bad one).
>In the meantime, we just plugged it straight into the outlet.
>
>I figured we were unique, if, however, this is a widespread problem, maybe
>we should put some pressure on IBM to replace it.
>
>  Anybody else have it happen?
>
>
>
>
>                     "M. Lazarus"
>                     <mlazarus@ttec.com>            To:
>MIDRANGE-L@midrange.com
>                     Sent by:                       cc:
>                     midrange-l-owner@UUCPHO        Subject:     AS/400 time
>warp or black hole?
>                     ST.MCS.NET
>
>
>                     08/02/00 12:53 PM
>                     Please respond to
>                     MIDRANGE-L
>
>
>
>
>
>
>   A client experienced something very strange this morning.  Their AS/400
>(model 170, which also runs NT and Domino) was silent.  Front panel
>dark.  The UPS was also off.  There was no power failure and no one in the
>office during the time period that it must have turned off.
>
>   The above is odd, but not the clincher!
>
>   The QHST log entries were posted @ 1:13am (where the backup ended and the
>tape was ejected), 4:00am when PM/400 tried to dial out and failed (due to
>the modem not being in the proper state, which is a normal condition.)  The
>next entry was @ 8:37 when the operator started the IPL.
>
>   The system was off when the first person came into office @ 6:30am.  So
>sometime between 4 and 6:30 it magically went "lights out."  The SYSVAL
>says that the system terminated abnormally.
>
>   QSYSOPR just shows the normal IPL msgs. DSPLOG shows no abnormal msg. for
>that time period.  SST shows no dumps, LIC errors, hardware errors.  Power
>backup test via SST passes.  WRKPRB does not have an entry for that time
>period (other than the comm line error, which is normal.)
>
>   I'm having IBM come in and check the internal battery and the UPS (which
>is an IBM unit).
>
>   My question is: What would cause this?  The only thing I can think of is
>that the internal battery is dead and the UPS failed, so the system just
>stopped cold and couldn't write anything to any logs.
>
>   Has anyone run into this before?  Thanks.
>
>   -mark
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