Re: Service Director

While the CE's action's are certainly unacceptable, I would also suggest keeping
the AS/400 key in a position (Secure?) that disallows a power down from the
front panel, and also not having any IBM userid with a password the CE would
know (for example, QSRV with a password of QSRV).

Our CE was just out doing some Y2K checking, but I don't think this had anything
to do with Service Director 'calling' him.  He was out checking some power
cords, and what release of SD we had.

IMHO, the benefits of Service Director far outweigh the risk of this happening
again, since you can prevent it from happening again. (Have you or the client
contacted this CE's manager?)

Scott Lindstrom
Zenith Electronics





"Michele Reinkemeyer" <mreinkemeyer@mbsbooks.com> on 12/06/99 01:45:13 PM

Please respond to MIDRANGE-L@midrange.com

To:   MIDRANGE-L@midrange.com, MIDRANGE-L@midrange.com
cc:    (bcc: Scott R Lindstrom/ITZ/Zenith)

Subject:  Re[2]: Service Director



Chuck,

I do not personally want to do this, but have a client who does since their IBM
CE walked in without any prior notification, stated he needed to do some Y2k
testing, and took down the AS400 during the middle of a very busy business day.
To make matters worse, he couldn't get it back up and had to call for support.
He then left before he had it back up stating he would be back the next week
(this was a Friday).  Customer isn't happy and wants it turned off so that it
doesn't call out the CE again.



____________________Reply Separator____________________
Subject:    Re: Service Director
Author: <MIDRANGE-L@midrange.com>
Date:       12/6/99 1:40 PM

Michele,

Sounds like you got your answer but I was wondering why you would want to do
this ?
Just curious; handling this some other way ?

Chuck

Michele Reinkemeyer wrote:

> I am looking for instruction on how to turn off the Service Director function
so
> that the AS/400 will no longer dial out to IBM if it detects a problem.
>
> thanks in advance,
>
> Michele R
>
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