RE: Re[2]: Service Director

[Colin Williams <Williamsc@xxxxxxxxxxxxxxxxx>]

Wo! When I used to be in Ops, you would have to get written permission
from senior management before any live systems could be taken down
during the day, by anybody, CE or no CE. 

>-----Original Message-----
>From: Michele Reinkemeyer [mailto:mreinkemeyer@mbsbooks.com]
>Sent: Monday, December 06, 1999 7:45 PM
>To: MIDRANGE-L@midrange.com; MIDRANGE-L@midrange.com
>Subject: Re[2]: Service Director 
>
>
>Chuck,
>
>I do not personally want to do this, but have a client who 
>does since their IBM
>CE walked in without any prior notification, stated he needed 
>to do some Y2k
>testing, and took down the AS400 during the middle of a very 
>busy business day. 
>To make matters worse, he couldn't get it back up and had to 
>call for support. 
>He then left before he had it back up stating he would be back 
>the next week
>(this was a Friday).  Customer isn't happy and wants it turned 
>off so that it
>doesn't call out the CE again.
>
>
>
>____________________Reply Separator____________________
>Subject:    Re: Service Director 
>Author: <MIDRANGE-L@midrange.com>
>Date:       12/6/99 1:40 PM
>
>Michele,
>
>Sounds like you got your answer but I was wondering why you 
>would want to do
>this ?
>Just curious; handling this some other way ?
>
>Chuck
>
>Michele Reinkemeyer wrote:
>
>> I am looking for instruction on how to turn off the Service 
>Director function
>so
>> that the AS/400 will no longer dial out to IBM if it detects 
>a problem.
>>
>> thanks in advance,
>>
>> Michele R
>>
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