• Subject: Re: Software Vendors
  • From: email@xxxxxxxxxxxxxxxxxxx (James W Kilgore)
  • Date: Mon, 29 Nov 1999 11:47:33 -0800
  • Organization: Progressive Data Systems, Inc.

Debbie,

This practice you describe may be common, but not universal.

Bugs are inevitable in any complex software application or OS.

Although the provider may not be legally bound to correct defects for
free, they can be bullied into improving their behavior by public
disclosure of who they are and their practices.

Some provider will jump on this as an opportunity to do things the
"right" way as a marketing advantage and the rest will have to follow
suit to compete.

Sadly, too many companies do not disclose when they have been taken for
a ride out of fear that they, the consumer, will look bad in the public
eye.

Poor decision making and all that.  Makes shareholders nervous.

Debbie Panco wrote:
> 
> Jim,
>   I makes me feel good to realize that someone shares my thoughts
> on this.  I was beginning to wonder where the ethics of the business
> had gone.  Why have we LET it become an industry standard?
>
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