RE: Software Vendors

[Alan Campin <Alan.Campin@xxxxxxxxxxxxx>]

Sounds like the vendor of our product. If possible, find another vendor.
Business model seems to be just like ours. Sell the product and then charge
to fix their bugs. I love it.

-----Original Message-----
From: Debbie Panco [mailto:dpanco43@ix.netcom.com]
Sent: Monday, November 29, 1999 10:18 AM
To: MIDRANGE
Subject: Software Vendors


I have a question that has been plaguing me.  Say you have a software vendor
who sells
you a package and you have so many days to test the software that you
received.  During
your test period you find some problems, bring it to the vendor's attention
and they
get you the fixes.  Now, say that the test period has expired and during
some further
testing, you come across some other problem that was obviously resident in
the original
code. You bring it to your attention, but they now tell you that if you want
the problem
fixed, you will have to pay them to fix it because time spent now comes
under consulting
fees which are billable to you.  Now, this may be the way it is per the
contract and it
may be all legal and such.  But, from an ethical point of view, I have a
problem with this.
My thought is that regardless of how much time goes by, a vendor should be
financially
responsible for correcting programming or other technical problems that are
found within
their product.  I feel that their position should be: "Thanks, for finding
that error for us
and we will get right on coming up with a fix for it.".  But the attitudes
that we have
come across seem to be, "Well, you bought it as is and if you want it fixed
you will have to
pay us our current consulting fees to fix it.".  Is it just me or does
anyone else see
anything wrong with this logic?  Am I outdated in my thinking?

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