• Subject: RE: connection problem - somewhere
  • From: "Bill Paris" <bparis@xxxxxxxxxxx>
  • Date: Thu, 18 Nov 1999 12:40:29 -0500
  • Importance: Normal

Debbie, I suggest using the process of elimination. Try moving the
"problemsome PC" somewhere else on the network. Put a known good PC in it's
place. It the known good starts acting up then it's a wiring, jack, or
controller problem. If the problemsome PC acts up then it's a PC problem
(NIC/Twinax card, software setup, etc.)

Bill Paris
Sorrento Cheese Co., Inc.
716-823-6262 x376

> Yesterday I spent most of the day on the phone with IBM.  We
> have had a PMR
> open with IBM since about June.  The problem is P/C
> interactive sessions
> hang.  The interactive session shows input inhibited.  To the
> user the job
> looks like it is running and they are waiting for the P/C to
> be uninhibited
> to be able to enter more data or hit another key.  To the 400
> the job is
> active, shows no CPU being used and is waiting for the user
> to enter more
> data or hit another key.   A catch-22!
> IBM says this is NOT a 400 problem.  They think that
> somewhere between the
> 400 and P/C the connection is getting lost.  This happens on
> Telnet, SNA, it
> doesn't matter the connection type.  They said - maybe a link
> problem with
> the cable - although the entire controller doesn't drop -
> only one P/C.  It
> could be between the server and the 400   - something is
> corrupt on the
> server.  IBM suggested a sniffer trace.
> There is one common denominator...a XYLAN  switch...Has
> anyone had a problem
> like this?
> I am open to any suggestions.  Where do I go from here?
> There are too many
> users having this problem to think it may just go away.  This
> is happening
> to anyone and everyone.  It is not a particular program or product.

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