Re: IBM ECS Modem problems

[Pat Barber <MBOCEANSIDE@xxxxxxxxxxxxxxxxxxxxxxxxxxx>]

Ken Slaugh wrote:
> 
> We have a customer here that purchased a IBM options modem model
> 7852-400 along with their new AS/400. The problem is that the modem
> doesn't pickup on an incoming ring. Have any of you had this problem? Is
> the customer's PBX's signal strength part of the equation?
> 

What does the system tell you when the call comes in ???(QSYSOPR)

Do you have switch on both modems in correct location ?

Do you have the line varied on ??

Do you have controller varied on ??

If in a PBX, is this line isolated away from rotary ??(data line in PBX)
                                                      (is not good)
Are you getting ring indicator on answering modem ???

Have you tried calling the answering modem with a normal telephone ??
(How did it answer or did it answer ??)

You got 7852-400 on both ends ??
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