Bryan--- We have been using TrackIT for several years now and several
releases... I'm not sure off the top of my head but someone who is
halfway savvy with Windows and SQL server should be able to get it going
in about a week, depending on how many features you have and want to use
(like integrating Exchange email to open tickets, etc).
-J
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Burns, Bryan
Sent: Friday, July 25, 2008 6:55 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
Greg,
Our network specialist recommended Track-It and we're looking at buying
it to help us with our J SOX requirements. He likes it for the asset
management functionality. But I already installed a ticket logging
system on the iSeries that's free and browser based - MANTIS400.
It seems that the scope involved in implementing a help desk package to
assist with J SOX documentation has creeped into asset management. How
long do you think it would take us to buy, install, configure, and make
use of Track-It for SOX purposes? We've got a very short timeline for
this SOX stuff.
If you were to start anew with a help desk package, what would you do?
Also, is the annual maintenance fee for Track-It reasonable?
Bryan
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Greg Wenzloff
Sent: Friday, July 25, 2008 6:41 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
We also use Track-It as part of our change management procedures. I
liked Track-It until we upgraded to the recent version 8.1. Now I do
not like the helpdesk portion of it. Some windows nut head changed it
so that you have to point and click in a dozen places to get something
entered or updated. Maybe it is just me but I would say version 8.1
helpdesk is sucky. But it works though and it is useful for SOX
procedures so I would still recommend it.
Greg
-----Original Message-----
From: Jon Le Roi [mailto:jleroi@xxxxxxxxx]
Sent: Thursday, July 24, 2008 5:23 PM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
It has always been an interesting discussion with Auditors regarding
security for small departments with 1 or 2 developers that are also the
Security officers. Who watches the watchers? I have found that the key
element is to have lots of documentation and reports to show what has
changed and why.
Regarding Help Desk tools, we purchased Track-IT from Numara Software (
http://www.numarasoftware.com/Track-It.asp ). We have used it a couple
of years now and are quite happy with the functionality. Our users enter
their own tickets into the system and can check on the status of their
requests all via a web browser. A number of our Sox Controls are handled
via this tool as well as it is our repository of all change request
documentation. In addition, I use it to inventory I.T. assets; track key
software licensing; and to produce reports for monthly and quarterly
management reviews of I.T.
Regards,
Jon Le Roi
Director of I.T.
Tegal Corporation
-
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