Re: Change Management

Bryan,

The person who has the detailed answers is on vacation today. I'm sure
she would answer you on Monday.
We are currently only using the helpdesk ticket part of Track-It. It
was easy to install as far as I know. Our corporate HQ controls the
license so I don't know the cost. I'm not much help.

For SOX you are channeled into having some type of logging system for
tickets which you already have. None of our auditors have asked about
asset tracking but Track-It has that module. You already seem to have
the key piece of software, you may not need something else.

Greg




-----Original Message-----
From: Burns, Bryan [mailto:Bryan_Burns@xxxxxxxxxxxx]
Sent: Friday, July 25, 2008 9:55 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management

Greg,

Our network specialist recommended Track-It and we're looking at buying
it to help us with our J SOX requirements. He likes it for the asset
management functionality. But I already installed a ticket logging
system on the iSeries that's free and browser based - MANTIS400.

It seems that the scope involved in implementing a help desk package to
assist with J SOX documentation has creeped into asset management. How
long do you think it would take us to buy, install, configure, and make
use of Track-It for SOX purposes? We've got a very short timeline for
this SOX stuff.

If you were to start anew with a help desk package, what would you do?
Also, is the annual maintenance fee for Track-It reasonable?

Bryan


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