× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.



Greg,

Our network specialist recommended Track-It and we're looking at buying it to help us with our J SOX requirements. He likes it for the asset management functionality. But I already installed a ticket logging system on the iSeries that's free and browser based - MANTIS400.

It seems that the scope involved in implementing a help desk package to assist with J SOX documentation has creeped into asset management. How long do you think it would take us to buy, install, configure, and make use of Track-It for SOX purposes? We've got a very short timeline for this SOX stuff.

If you were to start anew with a help desk package, what would you do? Also, is the annual maintenance fee for Track-It reasonable?

Bryan


-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Greg Wenzloff
Sent: Friday, July 25, 2008 6:41 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management

We also use Track-It as part of our change management procedures. I
liked Track-It until we upgraded to the recent version 8.1. Now I do
not like the helpdesk portion of it. Some windows nut head changed it
so that you have to point and click in a dozen places to get something
entered or updated. Maybe it is just me but I would say version 8.1
helpdesk is sucky. But it works though and it is useful for SOX
procedures so I would still recommend it.

Greg

-----Original Message-----
From: Jon Le Roi [mailto:jleroi@xxxxxxxxx]
Sent: Thursday, July 24, 2008 5:23 PM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management

It has always been an interesting discussion with Auditors regarding
security for small departments with 1 or 2 developers that are also the
Security officers. Who watches the watchers? I have found that the key
element is to have lots of documentation and reports to show what has
changed and why.

Regarding Help Desk tools, we purchased Track-IT from Numara Software (
http://www.numarasoftware.com/Track-It.asp ). We have used it a couple
of years now and are quite happy with the functionality. Our users enter
their own tickets into the system and can check on the status of their
requests all via a web browser. A number of our Sox Controls are handled
via this tool as well as it is our repository of all change request
documentation. In addition, I use it to inventory I.T. assets; track key
software licensing; and to produce reports for monthly and quarterly
management reviews of I.T.

Regards,
Jon Le Roi
Director of I.T.
Tegal Corporation

-
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.


As an Amazon Associate we earn from qualifying purchases.

This thread ...

Follow-Ups:
Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.