RE: From the Believe or Not Department at MAPICS...

Joe:

It never ceases to amaze me how ridicules Mapics can be to customer who have
been with them for many years.

Years ago Mapics use to use IBM tiers for their pricing policy because IBM
tiers were always going up and Mapics could use the excuse that IBM has
increased the tiers that is the reason for the increase.
 
Today with IBM lowering tiers Mapics has now created some TOP SECRET formula
to charge customers regardless of the box a customer changes to. Even if the
customer is downsizing Mapics does not reimburse the customer.

It's about time that Mapics opens their eyes and smell the roses before they
loose their entire customer base.

Most companies publish or make available their pricing structure and policy,
when is Mapics going to work with their customers instead of sticking it to
them whenever they can.

Mapics, in this case I hope you don't think that the management team of this
company is going to forget your generosity, and if a competitor comes up
with an alternative to Mapics you will be GONE.

Mapics your pricing policies stink and are due for a total rethinking.

    

-----Original Message-----
From: Joe Perrault [mailto:JRPERRAULT@xxxxxxxxxxxxxx] 
Sent: Thursday, February 12, 2004 10:09 AM
To: MAPICS ERP System Discussion
Subject: From the Believe or Not Department at MAPICS...

Here's a laugh I though I would share with the group:

We have been a MAPICS user for 24+ years, currently on release 6.  Our
iSeries box is an 820-2395-1523 (120 interactive CPW - 370 total CPW).  We
are on tier pricing with MAPICS and have about 70 concurrent users.  We do
some other things on the box outside of MAPICS.

IBM is currently offering some very good upgrade prices on an 820 to 810
upgrade.  This upgrade would do several things for us including -  Triple
the performance to 1070 CPW with no interactive limit as well as lower the
IBM software tier from P20 to P10 thus saving us about $7,000 per year in
software support and maintenance.  For an initial investment of $50K-$60K
the ROI looks very good not even considering the performance boost.

Here is where it gets funny.  I spoke to the troll under the bridge, I mean
MAPICS, and asked if there would be any charge from them, hoping that the
may have indexed their performance tiers at least once since 1978.  Here are
the options they gave me:

Convert Tier to Tier all current modules to the new machine $1.7M (yes that
is an M and would be about $24,000 per user) or convert to concurrent user
lisence for $130K.  They also proposed a much lower cost option to convert
to concurrent users with the MAPICS Essentials package and I am sure there
is some value in getting those modules we don't already have but never the
less it has probably sunk the deal.  What was a relative no brainer $50K
decision turns into a $120K plus major capital decision on our part.

Joe Perrault

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