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Paola, You are imagining a world that does not exist anymore. MAPICS does not test their fixes anymore and they are indifferent to resolving any sort of issue. Reported bad fixes go unresolved on the catch 22 that you have to be at the latest level to talk to them about the problem. Once they find you are not at the latest level they don't do the most basic investigation. So we have pretty much stopped reporting issues and stopped applying fixes other than ones we absolutely need to continue. We don't have the time to play games with them with no favorable result. If they offered a lower license fee for not using support or not taking future releases we would leap at the opportunity. Unfortunately for the user group this lets MAPICS knowledgebase gradually deteriorate. I would rather see us have a spot to identify and solve issues and warm users about bad fixes before they crash. Since by default users are concerned and loyal to their own companies I have no doubt that the quality of the information would be much higher than that provided by MAPICS where they are concerned about profitability and gaining market share with their newer products. I do not disagree with MAPICS decision to spend as little cash on XA as they can get away with, they walk a very fine line in encouraging users to gradually defect to newer products but have the benefit of a highly customized user base and the intense lockin that legacy ERP systems create. As an example, from the current e-info... AMPDH in Payroll has another fix. This is a small program that does the options for payroll checks and reports, only 434 statements with plenty of comments. How much trouble could they get into??? BTW We don't use MAPICS payroll. SH55877 ptf 173 Then the fun begins... SH61996 ptf 3692 SH62420 ptf 4082 SH63058 ptf 4267 SH63379 ptf 4405 SH63979 ptf 4674 SH64049 ptf 4756 >From looking at the code I still don't think it is correct but I would have to run quite a few scenarios to test it with IFM or GL and without. In the good old days this code churn would get someone terminated, reassigned, etc. Back to the website thing. I sort of envisioned when I brought the topic up that it would be a good area to do some open source type development on areas that are crucial to most MAPICS customers but have never been seen as a priority to MAPICS because they might have a 3rd party product marketing opportunity. Two examples would be a mini-ISL and web COM orders without COM-web. There is no need for $60,000 packages with continuing support fees when the requirement can be handled in house with a purpose specific mini-application. Enough whining for one day, back to real work! Konrad -----Original Message----- From: Paola Groeber [mailto:pgroeber@xxxxxxxxxxxxx] Sent: Tuesday, June 03, 2003 6:11 PM To: MAPICS ERP System Discussion Subject: Re: MMA Deinstall Importance: High Yes, but it is one of the best reasons to use them. They have the test environments and the greatest experts to do the right testing so that when you receive a fix or snippet of code, you have a realitively high certainty it will fix the problem. Can you say any other web site would do better? I think not. One of the main spokespersons on this subject and one whom I have the greatest respect is Dale. However, he does not know your configuration, what modules you have installed, how you have your system tailored, etc. Working with MAPICS Support you get that service and a tailored fix for your settings. There is no way in this world any "User" Website will ensure you get the kind of accuracy and service that MAPICS Support provides. Ok, now I'll step down off my soap box and quietly go back to "lurk mode"......... Paola Groeber Rusty Jackson wrote: > Eventually! As we all know, sometimes their response time is not exactly > quick. > > ----- Original Message ----- > From: "Paola Groeber" <pgroeber@xxxxxxxxxxxxx> > To: "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx> > Sent: Tuesday, June 03, 2003 5:55 PM > Subject: Re: MMA Deinstall > > > But isn't that what MAPICS-Support does? > > > > Paola Groeber > > pgroeber@xxxxxxxxxxxxx > > > > LeLeux@xxxxxxxxxxxx wrote: > > > > > An excellent example of a tip that should be indexed on a website, > > > along with a downloadable snippet of code required to fix the > > > problem and a link to download the entire program object if > > > preferred. > > > > > > Thanks Connie! > > > > > > Connie Webb <cwebb@xxxxxxxxxxxxxxx> > > > Sent by: mapics-l-bounces@xxxxxxxxxxxx > > > 06/03/2003 01:07 PM > > > Please respond to > > > MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx> > > > > > > To > > > "'MAPICS ERP System Discussion'" <mapics-l@xxxxxxxxxxxx> cc > > > > > > Subject > > > MMA Deinstall > > > > > > BEWARE all users of MTHACTE. IF you deinstall MMA, you will also > > > stops records from feeding to MTHACTE. See SH61742 to fix > > > MTHACTE. Analytics uses MTHACTE for bookings data. > > > > > > _______________________________________________ > > > This is the MAPICS ERP System Discussion (MAPICS-L) mailing list > > > To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, > > > unsubscribe, or change list options, > > > visit: http://lists.midrange.com/mailman/listinfo/mapics-l > > > or email: MAPICS-L-request@xxxxxxxxxxxx > > > Before posting, please take a moment to review the archives at > > > http://archive.midrange.com/mapics-l. > > > > > > _______________________________________________ > > > This is the MAPICS ERP System Discussion (MAPICS-L) mailing list > > > To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, > > > unsubscribe, or change list options, > > > visit: http://lists.midrange.com/mailman/listinfo/mapics-l > > > or email: MAPICS-L-request@xxxxxxxxxxxx > > > Before posting, please take a moment to review the archives at > > > http://archive.midrange.com/mapics-l. > > > > > > _______________________________________________ > > This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To > > post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, > > unsubscribe, or change list options, > > visit: http://lists.midrange.com/mailman/listinfo/mapics-l > > or email: MAPICS-L-request@xxxxxxxxxxxx > > Before posting, please take a moment to review the archives at > > http://archive.midrange.com/mapics-l. > > > > _______________________________________________ > This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To > post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, > or change list options, > visit: http://lists.midrange.com/mailman/listinfo/mapics-l > or email: MAPICS-L-request@xxxxxxxxxxxx > Before posting, please take a moment to review the archives at > http://archive.midrange.com/mapics-l. _______________________________________________ This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/mapics-l or email: MAPICS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/mapics-l.
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