Re: MMA Deinstall

[Rusty Jackson <rustyjackson@xxxxxxxxxxx>]

Well said Konrad.

----- Original Message ----- 
From: "Konrad Underkofler" <kdunderk@xxxxxxxxxxxxx>
To: "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx>
Sent: Wednesday, June 04, 2003 9:55 AM
Subject: RE: MMA Deinstall


> Paola,
> 
> You are imagining a world that does not exist anymore. MAPICS does not
> test their fixes anymore and they are indifferent to resolving any sort
> of issue. Reported bad fixes go unresolved on the catch 22 that you have
> to be at the latest level to talk to them about the problem. Once they
> find you are not at the latest level they don't do the most basic
> investigation. So we have pretty much stopped reporting issues and
> stopped applying fixes other than ones we absolutely need to continue.
> We don't have the time to play games with them with no favorable result.
> If they offered a lower license fee for not using support or not taking
> future releases we would leap at the opportunity. 
> 
> Unfortunately for the user group this lets MAPICS knowledgebase
> gradually deteriorate. I would rather see us have a spot to identify and
> solve issues and warm users about bad fixes before they crash. Since by
> default users are concerned and loyal to their own companies I have no
> doubt that the quality of the information would be much higher than that
> provided by MAPICS where they are concerned about profitability and
> gaining market share with their newer products. I do not disagree with
> MAPICS decision to spend as little cash on XA as they can get away with,
> they walk a very fine line in encouraging users to gradually defect to
> newer products but have the benefit of a highly customized user base and
> the intense lockin that legacy ERP systems create.
> 
> As an example, from the current e-info...
> 
> AMPDH in Payroll has another fix. This is a small program that does the
> options for payroll checks and reports, only 434 statements with plenty
> of comments. How much trouble could they get into??? BTW We don't use
> MAPICS payroll.
> 
> SH55877  ptf 173
> Then the fun begins...
> SH61996  ptf 3692
> SH62420  ptf 4082
> SH63058  ptf 4267
> SH63379  ptf 4405
> SH63979  ptf 4674
> SH64049  ptf 4756
> 
> >From looking at the code I still don't think it is correct but I would
> have to run quite a few scenarios to test it with IFM or GL and without.
> In the good old days this code churn would get someone terminated,
> reassigned, etc.
> 
> Back to the website thing. I sort of envisioned when I brought the topic
> up that it would be a good area to do some open source type development
> on areas that are crucial to most MAPICS customers but have never been
> seen as a priority to MAPICS because they might have a 3rd party product
> marketing opportunity. Two examples would be a mini-ISL and web COM
> orders without COM-web. There is no need for $60,000 packages with
> continuing support fees when the requirement can be handled in house
> with a purpose specific mini-application.
> 
> Enough whining for one day, back to real work!
> 
> Konrad
> 
> -----Original Message-----
> From: Paola Groeber [mailto:pgroeber@xxxxxxxxxxxxx] 
> Sent: Tuesday, June 03, 2003 6:11 PM
> To: MAPICS ERP System Discussion
> Subject: Re: MMA Deinstall
> Importance: High
> 
> 
> Yes, but it is one of the best reasons to use them.  They have the test
> environments and the greatest experts to do the right testing so that
> when you receive a fix or snippet of code, you have a realitively high
> certainty it will fix the problem.  Can you say any other web site would
> do better?  I think not. One of the main spokespersons on this subject
> and one whom I have the greatest respect is Dale.  However, he does not
> know your configuration, what modules you have installed, how you have
> your system tailored, etc.  Working with MAPICS Support you get that
> service and a tailored fix for your settings.  There is no way in this
> world any "User" Website will ensure you get the kind of accuracy and
> service that MAPICS Support provides.
> 
> Ok, now I'll step down off my soap box and quietly go back to "lurk
> mode".........
> 
> Paola Groeber
> 
> 
> 
> Rusty Jackson wrote:
> 
> > Eventually!   As we all know, sometimes their response time is not
> exactly
> > quick.
> >
> > ----- Original Message -----
> > From: "Paola Groeber" <pgroeber@xxxxxxxxxxxxx>
> > To: "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx>
> > Sent: Tuesday, June 03, 2003 5:55 PM
> > Subject: Re: MMA Deinstall
> >
> > > But isn't that what MAPICS-Support does?
> > >
> > > Paola Groeber
> > > pgroeber@xxxxxxxxxxxxx
> > >
> > > LeLeux@xxxxxxxxxxxx wrote:
> > >
> > > > An excellent example of a tip that should be indexed on a website,
> 
> > > > along with a downloadable snippet of code required to fix the 
> > > > problem and a link to download the entire program object if 
> > > > preferred.
> > > >
> > > > Thanks Connie!
> > > >
> > > > Connie Webb <cwebb@xxxxxxxxxxxxxxx>
> > > > Sent by: mapics-l-bounces@xxxxxxxxxxxx
> > > > 06/03/2003 01:07 PM
> > > > Please respond to
> > > > MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
> > > >
> > > > To
> > > > "'MAPICS ERP System Discussion'" <mapics-l@xxxxxxxxxxxx> cc
> > > >
> > > > Subject
> > > > MMA Deinstall
> > > >
> > > > BEWARE all users of MTHACTE. IF you deinstall MMA, you will also 
> > > > stops records from feeding to MTHACTE.  See SH61742 to fix 
> > > > MTHACTE.  Analytics uses MTHACTE for bookings data.
> > > >
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> 
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> 
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