RE: MMA Deinstall -- MAPICS-L

I think the MAPICS e-Info web site is wonderful (although I found the old
format easier to get information from than the new one)! I've even forgotten
the support line phone number, which I was calling 2-5 times a day before
e-Info. I'd much rather search e-Info (and log a new incident if my
question/problem isn't solved from the database information) than call
support and wait for a response. If the solution is there, I will have the
problem fixed (or at least know what I have to do, if I have to get
dedicated mode to fix it) long before I would have received a return call
from the support staff.

I understand it would also be nice to have a user-based tips and code
repository, as long as everyone using it understands that MAPICS, Inc. does
not support the information found there. In fact, we already have one - this
forum! People are more than ready to answer a question and to share code
they have developed.

In short, I'm not sure if a new site would add to our fount of knowledge, or
just dilute the same knowledge to more places to look for it...

        -- Joan

Joan McCready, IS Manager      phone:  636-479-4499
MetalTek International         fax:  636-479-3399
The Carondelet Division        www.metaltekint.com
8600 Commercial Blvd
Pevely, MO  63070                      


-----Original Message-----
From: michael.franchino@xxxxxxxxxx [mailto:michael.franchino@xxxxxxxxxx] 
Sent: Wednesday, June 04, 2003 6:38 AM
To: MAPICS ERP System Discussion
Subject: Re: MMA Deinstall


I find that the MAPICS website does provide me with many of the solutions 
that I am looking for. I use the "No Wait Response" to try and find the 
solutions to the problem that I am experiencing. A problem could be a 
software malfunction or it can even be "which files to join to get a 
result".  Granted, sometimes the information is not there, but that is 
mostly because users don't call in their problems or there issues.  With 
any repository, it takes time and dedication of many to build up a 
database of knowledge. 

I would also argue, that most people don't even call in an issue, instead 
the e-mail it in.. I think it is important to talk to a support person so 
that a dialogue can exist and further define the problem or the solution. 
Emails tend to be quick and normally not enough detail is given since it 
is a very Synchronous conversation.

Michael Franchino
Custom Systems Corporation
http://www.cussys.com
(973) 726-0202 X214 (Phone) 
(973) 726-4552 (Fax)




Rusty Jackson <rustyjackson@xxxxxxxxxxx>
Sent by: mapics-l-bounces@xxxxxxxxxxxx
06/03/2003 06:33 PM
Please respond to MAPICS ERP System Discussion

 
        To:     MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
        cc: 
        Subject:        Re: MMA Deinstall


Paula, I beg to disagree with you somewhat.  I, like many others, have 
been
working with MAPICS for a lot of years going back to the System/36 and
System/38 days.  Some of us have worked as IBM Business Partners
specializing in MAPICS (when IBM owned MAPICS) and then as MAPICS 
affiliates
after Marcam bought it.  As a result, a lot of knowledge has been gained 
IN
THE FIELD with real life implementation experiences so there are a lot of
tips and how to things that are available because we have done it.

A web site which was somehow indexed with how tos and shortcuts, etc., 
would
be extremely beneficial to some people.  As an example, "how do I fix my
default ship-to record in COM when I get the message default ship-to not
found?".  Or, how about "what files should I use in COM and how do I match
them for a special query report I need for the CFO who wanted it ten 
minutes
ago"!    True, you could turn to MAPICS and wait for an hour or more, but
would it not be nice to find out very quickly instead from someone that 
has
done it time and time again with just a few clicks?

I am a MAPICS bigot and have been now for 30 years.  I try to "brainwash"
all of my clients so that the MAPICS support line is their first line
support.  Their resources are second to none.  But, a tips and technique 
web
site would sure be nice to a lot of people even though I am sure that you
would not use it.  But, who knows, you might try it when you need 
something
NOW!

Rusty Jackson
Rusty Jackson & Associates
Knoxville, TN

----- Original Message ----- 
From: "Paola Groeber" <pgroeber@xxxxxxxxxxxxx>
To: "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx>
Sent: Tuesday, June 03, 2003 6:10 PM
Subject: Re: MMA Deinstall


> Yes, but it is one of the best reasons to use them.  They have the 
> test environments and the greatest experts to do the right testing so 
> that
when
you
> receive a fix or snippet of code, you have a realitively high 
> certainty
it
will
> fix the problem.  Can you say any other web site would do better?  I
think
not.
> One of the main spokespersons on this subject and one whom I have the
greatest
> respect is Dale.  However, he does not know your configuration, what
modules you
> have installed, how you have your system tailored, etc.  Working with
MAPICS
> Support you get that service and a tailored fix for your settings. 
> There
is no
> way in this world any "User" Website will ensure you get the kind of
accuracy
> and service that MAPICS Support provides.
>
> Ok, now I'll step down off my soap box and quietly go back to "lurk 
> mode".........
>
> Paola Groeber
>
>
>
> Rusty Jackson wrote:
>
> > Eventually!   As we all know, sometimes their response time is not
exactly
> > quick.
> >
> > ----- Original Message -----
> > From: "Paola Groeber" <pgroeber@xxxxxxxxxxxxx>
> > To: "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx>
> > Sent: Tuesday, June 03, 2003 5:55 PM
> > Subject: Re: MMA Deinstall
> >
> > > But isn't that what MAPICS-Support does?
> > >
> > > Paola Groeber
> > > pgroeber@xxxxxxxxxxxxx
> > >
> > > LeLeux@xxxxxxxxxxxx wrote:
> > >
> > > > An excellent example of a tip that should be indexed on a 
> > > > website,
along
> > > > with a downloadable snippet of code required
> > > > to fix the problem and a link to download the entire program
object
if
> > > > preferred.
> > > >
> > > > Thanks Connie!
> > > >
> > > > Connie Webb <cwebb@xxxxxxxxxxxxxxx>
> > > > Sent by: mapics-l-bounces@xxxxxxxxxxxx
> > > > 06/03/2003 01:07 PM
> > > > Please respond to
> > > > MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
> > > >
> > > > To
> > > > "'MAPICS ERP System Discussion'" <mapics-l@xxxxxxxxxxxx> cc
> > > >
> > > > Subject
> > > > MMA Deinstall
> > > >
> > > > BEWARE all users of MTHACTE. IF you deinstall MMA, you will also
stops
> > > > records from feeding to MTHACTE.  See SH61742 to fix MTHACTE.
Analytics
> > > > uses MTHACTE for bookings data.
> > > >
> > > > _______________________________________________
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>
>
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