• Subject: Re: Browser - Inquiry to a ALL Customers activity
  • From: mjbonk@xxxxxxxxxxxxx
  • Date: Mon, 16 Oct 2000 09:20:37 -0400

I developed and still support the application that you are describing for one of my clients several years ago.  It is an inquiry system (no updates allowed) that runs over MAPICS XA database and allows the users to view all orders/invoices/credit memos etc by customer.  You can also access the information by order number or invoice number or product serial number.  This client very seldom, if at all, uses the MAPICS screens for day to day inquiry.  It has full drill down capability.  Because my client still has green screens in their shop, it was written to run in a green screen environment.
I am not in the shrink wrapped software business but this application is fairly simple and self contained.  If you are interested in pursuing it, I can be contacted at mjbonk@attglobal.net or at 810-242-3744.
Mike Bonk
----- Original Message -----
From: meyno
Sent: Friday, October 13, 2000 9:23 AM
Subject: Browser - Inquiry to a ALL Customers activity

Problem: Inquiry to customer activity
We are in the process of converting from BPCS to MAPICS 5.5.
Our sales department needs to look at all customer activity (summary then detail) on one screen.
For example Customer xxxx   has Quotes , Credit Memos, Open & Closed orders. The customer is on the phone and asking questions one after another.  Our CSR does not have time to bounce around and ending up with 15+ screens open at one time.  By the way she just received another call and now has to close all those windows and start over again.
To solve this it's going to cost big bucks & lots of duplication.
Does anyone else have this problem?  How, if it was, did you resolve this problem?

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