We faced the same problem when we went to MAPICS XA. I would say that if you ask our CSR's they would say that problem still exists. The CSR group at that time had dumb terminals, so we gave them two sessions. That was then replaced with PC's and they now run 4 sessions at a time. We have talked about developing our own order inquiry program. The problem with that is the CSR group would have to give you EXACTLY what they want to see and we get different answers from different people in the group. We have some CSR's using the alternate inquiry exclusively and they go to whatever screen they like as there default. Others don't like the alternate inquiry. COM allows so much data to be trapped that it is extremely difficult to decide what to show as a default. I would also recommend that your AS/400 be sized to handle COM and then some! When we first converted to COM our box died. I mean as in kicking everyone off in the middle of the day, because the box could not handle it and no one was moving between screens. That AS/400 was a model 620 with 512meg of RAM and 40 gig DASD. We ended up adding more DASD & memory as a short term fix. We are now running a model 720 with 768 meg and 90gig DASD. We have approximately 150 MAPICS users and about 20 people using COM. It flies, but it was a investment we did not plan on doing for awhile. COM is a PIG! It has so many files that it is not uncommon for a user to have 300+ files open at a time. Steve Jones "meyno" <meyno@morriscoup To: "MAPICS-L SUBMIT" <MAPICS-L@midrange.com> ling.com> cc: Sent by: Fax to: owner-mapics-l@mi Subject: Browser - Inquiry to a ALL Customers drange.com activity 10/13/00 09:23 AM Please respond to MAPICS-L Problem: Inquiry to customer activity We are in the process of converting from BPCS to MAPICS 5.5. Our sales department needs to look at all customer activity (summary then detail) on one screen. For example Customer xxxx has Quotes , Credit Memos, Open & Closed orders. The customer is on the phone and asking questions one after another. Our CSR does not have time to bounce around and ending up with 15+ screens open at one time. By the way she just received another call and now has to close all those windows and start over again. To solve this it's going to cost big bucks & lots of duplication. Does anyone else have this problem? How, if it was, did you resolve this problem? +--- | This is the MAPICS Mailing List! | To submit a new message, send your mail to MAPICS-L@midrange.com. | To subscribe to this list send email to MAPICS-L-SUB@midrange.com. | To unsubscribe from this list send email to MAPICS-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: firstname.lastname@example.org +---
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