Re: Browser - Inquiry to a ALL Customers activity

We faced the same problem when we went to MAPICS XA.  I would say that if
you ask our CSR's they would say that problem still exists.  The CSR group
at that time had dumb terminals, so we gave them two sessions.  That was
then replaced with PC's and they now run 4 sessions at a time.  We have
talked about developing our own order inquiry program.   The problem with
that is the CSR group would have to give you EXACTLY what they want to see
and we get different answers from different people in the group.

We have some CSR's using the alternate inquiry exclusively and they go to
whatever screen they like as there default.  Others don't like the
alternate inquiry.

COM allows so much data to be trapped that it is extremely difficult to
decide what to show as a default.

I would also recommend that your AS/400 be sized to handle COM and then
some!  When we first converted to COM our box died.  I mean as in kicking
everyone off in the middle of the day, because the box could not handle it
and no one was moving between screens.  That AS/400 was a model 620 with
512meg of RAM and 40 gig DASD.  We ended up adding more DASD & memory as a
short term fix.  We are now running a model 720 with 768 meg and 90gig
DASD.  We have approximately 150 MAPICS users and about 20 people using
COM.  It flies, but it was a investment we did not plan on doing for
awhile.

COM is a PIG!  It has so many files that it is not uncommon for a user to
have 300+ files open at a time.

Steve Jones


                                                                                
               
                    "meyno"                                                     
               
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                    owner-mapics-l@mi        Subject:     Browser - Inquiry to 
a ALL Customers 
                    drange.com               activity                           
               
                                                                                
               
                                                                                
               
                    10/13/00 09:23 AM                                           
               
                    Please respond to                                           
               
                    MAPICS-L                                                    
               
                                                                                
               
                                                                                
               



Problem: Inquiry to customer activity

We are in the process of converting from BPCS to MAPICS 5.5.

Our sales department needs to look at all customer activity (summary then
detail) on one screen.

For example Customer xxxx   has Quotes , Credit Memos, Open & Closed
orders. The customer is on the phone and asking questions one after
another.  Our CSR does not have time to bounce around and ending up with
15+ screens open at one time.  By the way she just received another call
and now has to close all those windows and start over again.

To solve this it's going to cost big bucks & lots of duplication.

Does anyone else have this problem?  How, if it was, did you resolve this
problem?





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