Re: SSA Licensing Fees and OGS

[Roger.Henady@xxxxxxxxxx]

If the OGS continues to go up more companies will choose to drop the
support.   Will this really result in more $$ for SSA?    With less users
on support that will result in less companies on the newer releases and a
smaller piece of the market.   Without OGS,  when a company chooses to
upgrade they will evaluate competitors products.

I wonder what percent of the customers have OGS.   30% ??     If OGS did
not cost so much $$$$$$$$.    Maybe that number would grow to 50%.     To
prove the ROI on OGS is getting harder to do.    During a tough year the
Expense of OGS is hard to justify.

Its time to think Wal-Mart,   the lower the price the more customers will
participate, resulting in more $$ for SSA and a larger active customer
base.   Happy and satisfied customers are the best marketing tool SSA can
have.    This type of dialog within a customer base is not what a company
wants to hear from the customers.   They would rather the customers praise
the new developments and the benefits of this tool in the Business.

I will say the help line quality has improved.   My last calls have been
answered during the first call and the individual was very knowledgeable of
the product.


Roger Henady
Thorco Industries
(417) 682-1340